Coronavirus and Covid-19
We are committed to providing high levels of cleanliness with rigorous cleaning and hygiene procedures. In the light of the pandemic, we have taken additional steps to aid the safety and wellbeing of our guests and family. We continue to monitor Scottish government advice and update our procedures accordingly.
These measures inevitably mean that there are some changes to our usual service, however we are aim to protect our community, guests and staff whilst maintaining a high level of cleanliness and comfort. We ask for your understanding and cooperation.
Changes to arrival and departure times and processes
Guests must depart by 10am, and incoming guests may arrive any time after 4pm. When you arrive, you'll find your property open with the key inside. When you leave, we'd like you to leave the key on the table so that we can find it.
Our Cleaning Protocol
Recognising that the cleanliness of a property is at the top of the guests' considerations, these are the principles we follow to ensure that your accommodation has been fully sanitised prior to your arrival.
- We wear masks when inside the cottage or chalet.
- All surfaces are cleaned.
- Laundry is washed at the highest temperature recommended by the manufacturers.
- Main surfaces and items are sanitised.
- Extra cleaning time has been allowed.
- We have adapted the arrival and departure processes, so that social distancing can be maintained.
We have drawn these protocols up after specialised training from Landlord's Little Helper.
But we also ask for your assistance:
- Please respect any requests arising for your safety and the safety of others.
- If you fall ill while you are staying with us, please inform us immediately so we can arrange for the next steps to be taken in line with our procedures.
Thank you for your cooperation and understanding. Mostly importantly, we wish you a relaxing and enjoyable holiday whilst staying with us. Please do not hesitate to ask if there is anything at all we can do to make you feel more comfortable.
Requirements change on a regular basis and the guidelines differ between different countries within the UK, so please check that your understanding is both up-to-date and locally-relevant before coming on holiday.
The Scottish Government requests you to wear a face covering in indoor public spaces and on public transport.
You are also asked to protect yourself and others by taking a PCR test and isolating if you have symptoms. If you are visiting someone in a hospital or care home, you are expected to take an LFD test.
What you need to do if you become ill whilst you're at Achaneich
- Please inform us as soon as possible (we may need to rearrange things to facilitate a deep clean when you leave).
- For people without symptoms, Lateral Flow tests are still free in Scotland, to encourage everyone to test regularly. If you need one, we may be able to tell you where to get them (this changes depends on the mobile service).
- For people with symptoms, you are required to take a PCR test (also free).
- Find more information here.